About Me

I'm a seasoned business leader with 25 years of experience in technical support and business intelligence for B2B SaaS platforms. Currently based on Bainbridge Island, WA, I have a strong track record of leading technical support teams, driving process improvements, and steering strategic initiatives that boost customer satisfaction and operational efficiency.

In my recent role as Senior Director at Clari, I managed the customer support organization through a significant acquisition, integrating support systems and cutting case volume by 30% while maintaining high customer satisfaction. My leadership style is shaped by my time as a Non-Commissioned Officer in the U.S. Marine Corps, where I developed a disciplined approach and adaptability in dynamic situations.

When not working, I enjoy family time, exploring the Pacific Northwest, and community volunteering.

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Work

I'm very passionate about leading outstanding support teams, process improvements, and efficiency. I'm currently tinkering with some tool ideas to help support teams operate more efficiently.

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Personal Interests

Currently, my life outside work is filled with roles that enrich me personally and professionally. As a dedicated husband, father, and son, I find joy in family life. I apply the same leadership principles at home as I do in my professional endeavors, aiming always to lead by example.

I am an enthusiastic coach for my local Little League, a role that allows me to share my passion for teamwork and perseverance with the next generation. Travel and online chess offer me valuable downtime, where I can recharge and gain a fresh perspective. I'm also an avid listener of audiobooks and podcasts, constantly seeking new ideas and insights into both personal development and professional growth.

I am passionate about Entrepreneurship and start-ups. The stories and wisdom I've gathered over the years fuel my philosophy on leadership: it's not about being the best in every task but about respecting and elevating the team's strengths to achieve collective success.

I believe that having fun and enjoying our work is crucial. While there are always tasks that feel like chores, I strive to create an environment where passion and engagement are the foundations of our daily activities. This approach not only enhances productivity but also ensures that our work is both fulfilling and impactful.